FAQ

1. How long does shipping take?

Orders are processed within 1–2 business days, and delivery typically takes:

• Europe / UK / USA: 8–12 business days

• Other regions: 10–15 business days

2. How can I track my order?

Once shipped, you’ll receive an email with your tracking number and a link to monitor progress online.

3. Do you offer free shipping?

Yes — free shipping applies to all orders over €30 / £30 / $30.
Orders below that amount include a small shipping fee calculated at checkout.

4. Can I change or cancel my order?

We process orders quickly. If you need to make changes, please email support@nuvorinex.com right away.
Once an order has shipped, it can’t be modified or cancelled.

5. What’s your return policy?

You can return items within 30 days of delivery as long as they’re unused, undamaged, and in their original packaging.

6. How do I request a refund?

After your return is inspected and approved, refunds are processed to your original payment method within 5–10 business days.

7. What if my order is damaged or incorrect?

Please contact us within 7 days of delivery with photos and details at 📧 support@nuvorinex.com.
We’ll resolve it quickly with a replacement or refund.

8. Do you ship internationally?

Yes — we ship worldwide. Delivery times and customs handling may vary by country.

9. Are customs fees included?

Import taxes or customs fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.

10. How can I reach customer support?

You can contact us anytime at 📧 support@nuvorinex.com — we typically reply within 24 hours.